Monitoring and Management
Each process, delivering a societal need, must be accomplished in a fixed time, the respite time, to be able to pursue the mission. Each process takes a certain time to respond, the response time, to produce change. To ensure mission success the manager or supervisor has to ensure that the time that is available to deliver societal needs, or respite time, is longer than the ability of the process to respond to the need, or response time. The key role of a manager is to keep response time shorter than respite time.
Dozens or even hundreds of activities drive operational processes. Often the activities are grouped as projects or programs. Each activity utilises different resources: people, money, energy, water, material, and land. It is the co-ordination of these activities and resources across different projects, programs and strategic units that alter the respite and response time of processes delivering society's needs.
To monitor and increase respite time and reduce response time information technology needs to track the different activities, projects and resources. Discrepancies, delays, resource overruns need to be identified, communicated and highlighted through information.
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INFORMATION TECHNOLOGY HAS TO INCREASE RESPITE TIME AND REDUCE RESPONSE TIME OF PROCESSES DELIVERING SOCIETY'S NEEDS |
Consider the public transport system: the people who need to be transported in a schedule time, the time it takes to schedule transport, the purpose of the public transport, the buses that plied today, the routes that were operational, the revenues, and the passenger outreach are all monitored and steered by information. Consider the electricity delivery system: the time within which the electricity demand must be met, the time to build capacity of plants required to deliver electrical demand, the status of the projects to deliver electricity, the brownouts or blackouts of the day, the transmission and distribution losses controlled during the week, the revenues are audited and controlled by information.
Consider Housing: the time within which housing needs must be satisfied, the time it takes to deliver the housing demand, the projects, the resource (water, land, electricity, gas, transportation) allocations, the bookings or allocations per week are all tracked and co-ordinated by information. Consider food systems: the time within which food requirement must be met, the time it takes to meet the food demand, the land use, crop allocations, crop care, harvest, distribution and storage, delivery and sales, pricing are all co-ordinated and steered by information.
The leadership summit
• Home
• Fact Sheet
• IT
needs of Society
• Emerging
Markets
• Operations
• Monitoring
& Management
• Planning & Governance
• IT Markets
• End Note
• Discussion Forum
• Practical Information
• Acknowledgements
• Photo Gallery
